I received a defective item!Updated 6 months ago

If you have identified defects in one or more of the items purchased on jansport.ca, you can proceed with a return request within 30 days of your purchase by Contacting Us

Please note that it is mandatory to provide some pictures;

• A picture of the whole product;
  
  
• A picture of the defect;
  
  
• A photo of the model number/size on the hangtag or the tag with the model number inside the backpack.