Warranty info, defects, submit a claim & more.
Lifetime warranty. Equipment (Packs, Bags, & Luggage). JanSport engineers quality, durability, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We'll fix it or if we can't, we'll replace it. We stand
Have an issue? Send it to us!. An authorization number is required for all warranty claims. To obtain an authorization number, simply email us at [email protected] with :. We will then reply with specific instruction on a case by case basis.
If you have identified defects in one or more of the items purchased on jansport.ca, you can proceed with a return request within 30 days of your purchase by Contacting Us. Please note that it is mandatory to provide some pictures;