Our 2025 Extended Holiday Returns Policy allows items purchased between now and December 15 to be returned by January 15.

Our 2025 Extended Holiday Returns Policy allows items purchased between now and December 15 to be returned by January 15.

!! Holiday Return Extensions !!

All sales, deliveries, returns, and customer support via this website are fulfilled by NEON DB Corp. (NDB), an authorized third-party service provider. We offer refunds rather than exchanges so you can reorder any style, color, or size you want, when

All sales, deliveries, returns, and customer support via this website are fulfilled by NEON DB Corp. (NDB), an authorized third-party service provider.We offer refunds rather than exchanges so you can reorder any style, color, or size you want, whenever you want.&#xA0;<ul><li id="isPasted">You have 30 days from the date of delivery to return your purchase. </li><li>To be eligible for a return, all items must be in their original condition, undamaged, unaltered, and unused.&#xA0;<ul><li>Before returning, the original packaging must be enclosed in another bag or box to preserve its quality.&#xA0;</li><li>You can reuse the packing bag from the original shipment or use another form of packaging as long as it protects the original package.</li><li>Items returned with tape or labels directly on the original packaging will be refused or subject to a&#xA0;$15 restocking fee. </li></ul></li><li>We only accept returns on items purchased from this website. </li><li>A refund will be issued for the purchase price, plus the original shipping charge if applicable. </li><li>Refunds will only be applied to the original credit card account used for the purchase. </li><li>You are responsible for return shipping costs. </li><li>If our warehouse cannot accept your return, the merchandise will be returned to you without a refund. </li><li>Most refunds are applied within 5 to 10 business days of receiving the item, allowing for processing and inspection time. </li><li>You will receive a confirmation email when your account has been refunded.</li></ul>

What is your returns policy?

We offer refunds only. We offer refunds versus exchanges within 30 days of purchase. To be eligible for a refund items must be returned in their original condition, with all tags and packaging intact. Please note that sale items are not eligible. To

We offer refunds onlyWe offer refunds versus exchanges within 30 days of purchase. To be eligible for a refund items must be returned in their original condition, with all tags and packaging intact. Please note that sale items are not eligible. To initiate a return, follow the instructions <a href="https://jansport.gorgias.help/en-US/how-do-i-make-a-return-549063">here</a>. Refunds will be processed using the original payment method within 5 to 10&#xA0;days of receiving and passing inspection of&#xA0;the returned item. Our utmost priority is your satisfaction. If you receive a damaged or incorrect item, please <a href="https://jansport.gorgias.help/en-US/contact">Contact Us</a> immediately. We will thoroughly review the situation and make every effort to resolve the issue to your satisfaction.

Do you offer refunds or exchanges?

Print the above label to simplify your return. You have 30 days from the date of delivery to return your purchase. To be eligible for a return, all items must be in their original condition, undamaged, unaltered, and unused. You may return your merch

<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/PG09N6gdPWl24j5g/hc/VvEzB7NwErxbeky0/2025050619-cc2b61b7-32c9-4638-9ed4-b21255936990-jansport%20internet%20returns.pdf" target="_blank" rel="noopener noreferrer">Jansport Internet Returns.pdf</a> 108.9KB</div>close</div>Print the above label to simplify your return.You have 30 days from the date of delivery to return your purchase. To be eligible for a return, all items must be in their original condition, undamaged, unaltered, and unused.&#xA0;<ul><li>Before returning;<ul><li>The original packaging must be enclosed in another bag or box to preserve its quality.&#xA0;</li><li>All original packaging must be included, all labels, packaging and hangtags.</li><li>You can reuse the packing bag from the original shipment or use another form of packaging as long as it protects the original box.&#xA0;</li><li>Items returned with tape or labels directly on the original packaging or without the orginal packaging, labels and hangtags will be refused or subject to a $15 restocking fee.</li></ul></li></ul> <h3 id="returns-address">Returns Address</h3>You may return your merchandise for a refund by shipping it to the following address:Jansport (NEON DB Corp.) 6550 St-Andre Montreal, QC, Canada H2S 2K9<h3 id> </h3><h3 id="refund-process">Refund process</h3>Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method within 5 to 10 business days. <h3 id="non-returnable-items">Non-Returnable items</h3>No exchanges or refunds are available for items purchased at discounted sale prices.&#xA0;

How do I make a return?

All items on sale are considered FINAL SALE. This means no exchanges, returns, or refunds are available for items purchased at a discounted price.

Can I return an item purchased on sale?

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Jansport Canada

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Returns & Refunds - Help Desk - Jansport Canada

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